Job Opportunity - Prestige Service Manager - HBL

COUNTRY NAME: Pakistan

HBL is looking to hire a Prestige Service Manager in Retail Banking function, Karachi, who will be responsible for maintaining exceptional service levels through seamless customer’s facilitation and branch keep up. Assist in achieving the multi-dimensional growth targets of the Priority Lounge and ensure business generation through providing world class services. Retain the best-in-class workforce for the Priority Lounge that can serve as niche in the industry. Ensure smooth branch operations complying to all internal controls, regulatory and compliance requirements, thus leading to strong business growth and optimum level of customer satisfaction.

Job Details
• Ensure all processes are followed as per lounge Operations (including instant account opening, debit card & Cheque book issuance authorization), while ensuring Compliance and TATs are met as per Service Level Agreement between departments.
• Ensure, manage and supervise over the teller services in the lounge to achieve timely and accurate processing of customer requested transactions and customer complaints, while ensuring service delivery is as per the prescribed standards and SLAs between the functions of the bank.
• Implement top-notch marketing strategies to maximize market share in deposits, advances and cross sell initiatives through priority EPMs in line with targets assigned for the Branch and the Priority Lounge.
• Highlight and escalate for recognition, training, and development of branch employees.

Location: Lucky one, Karachi.

Education: Bachelor’s degree in related field(s).

Experience: 4 Years of relevant experience within banking or any financial services industry.
If you are a graduate from HEC recognized institution, visit: https://lnkd.in/eSXgSMvV to apply.

Last Date to Apply: May 24, 2024